1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Zesty Shore website (zesty-shore.com) and services provided by Zesty Shore Pty Ltd (ABN: 12 345 678 901), a company incorporated in Australia ("Company," "we," "our," or "us").
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
2. Description of Services
Zesty Shore provides sustainable tourism consulting and booking services, including:
- Eco-tourism planning and itinerary development
- Wildlife conservation tour arrangements
- Sustainable accommodation bookings
- Cultural immersion experiences
- Carbon offset program management
- Education and training services
3. Booking and Payment Terms
3.1 Booking Process
- All bookings are subject to availability and confirmation
- Prices are quoted in Australian Dollars (AUD) unless otherwise specified
- A deposit may be required to secure your booking
- Full payment is typically required 30 days before travel
3.2 Payment Methods
- We accept major credit cards, bank transfers, and PayPal
- Payment processing is handled by secure third-party providers
- All transactions are processed in accordance with PCI DSS standards
3.3 Pricing
- Prices are subject to change without notice until booking is confirmed
- All prices include GST where applicable
- Additional charges may apply for special requests or services
4. Cancellation and Refund Policy
4.1 Customer Cancellations
- More than 60 days: Full refund minus 10% administration fee
- 30-60 days: 75% refund
- 14-29 days: 50% refund
- Less than 14 days: No refund unless exceptional circumstances
4.2 Company Cancellations
- We may cancel tours due to insufficient bookings or force majeure events
- Full refund will be provided for company-initiated cancellations
- Alternative dates or experiences may be offered
4.3 Force Majeure
Neither party shall be liable for delays or cancellations due to circumstances beyond reasonable control, including natural disasters, government restrictions, or public health emergencies.
5. Travel Insurance
We strongly recommend comprehensive travel insurance covering:
- Trip cancellation and interruption
- Medical expenses and emergency evacuation
- Personal liability and accident coverage
- Adventure activity coverage where applicable
6. Health and Safety
6.1 Fitness Requirements
- Some activities require a reasonable level of physical fitness
- Medical conditions must be disclosed prior to booking
- Age restrictions may apply to certain experiences
6.2 Safety Guidelines
- Participants must follow guide instructions and safety protocols
- Failure to comply may result in removal from activities
- Safety equipment must be worn when provided
7. Limitation of Liability
To the fullest extent permitted by law:
- Our liability is limited to the cost of services provided
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for services provided by third-party operators
- Participation in activities is at your own risk
8. Intellectual Property
- All website content is owned by Zesty Shore or licensed partners
- Users may not reproduce, distribute, or modify content without permission
- Trademarks and logos are protected intellectual property
- User-generated content may be used for promotional purposes
9. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
10. Prohibited Uses
You may not use our services to:
- Violate any laws or regulations
- Harm or harass other users or staff
- Damage the environment or wildlife
- Engage in commercial activities without authorization
- Interfere with website functionality or security
11. Sustainability Commitment
By using our services, you agree to:
- Respect local cultures and communities
- Follow Leave No Trace principles
- Support conservation efforts and local economies
- Minimize environmental impact during travel
12. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.
13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.
14. Contact Information
For questions about these Terms, please contact us:
15. Dispute Resolution
We are committed to resolving disputes fairly and efficiently:
- Initial complaints should be directed to our customer service team
- Unresolved disputes may be referred to mediation
- As a last resort, disputes will be resolved through Australian courts