1. Introduction
Zesty Shore Pty Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website zesty-shore.com or use our sustainable tourism services.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email address, phone number, postal address)
- Travel preferences and requirements
- Payment information (processed securely through third-party providers)
- Communication preferences
- Special dietary requirements or accessibility needs
2.2 Technical Information
We automatically collect certain technical information:
- IP address and browser type
- Device information and operating system
- Website usage data and navigation patterns
- Cookies and similar tracking technologies
- Referral source and search terms
3. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide and manage our sustainable tourism services
- Communication: To respond to inquiries and provide customer support
- Marketing: To send newsletters and promotional materials (with your consent)
- Website Improvement: To analyze website usage and improve user experience
- Legal Compliance: To comply with legal obligations and protect our rights
- Safety: To ensure the safety and security of our services
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With trusted partners who assist in delivering our services
- Tour Operators: With accommodation providers and tour operators for booking purposes
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Emergency Situations: To protect the safety of individuals or the public
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security assessments and updates
- Access controls and staff training
- Backup and recovery procedures
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your website experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage patterns
- Marketing Cookies: For personalized advertising (with your consent)
You can manage your cookie preferences through our cookie banner or browser settings.
7. Your Rights
Under Australian Privacy Act 1988, you have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to certain uses of your information
- Portability: Request transfer of your data to another provider
- Complaints: Lodge complaints about our privacy practices
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Customer information: 7 years after last interaction
- Marketing communications: Until you unsubscribe
- Website analytics: 26 months
- Legal requirements: As required by applicable law
9. International Transfers
Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place, including:
- Adequacy decisions by the Australian Privacy Commissioner
- Standard contractual clauses
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing notice through our services
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
13. Complaints
If you have concerns about our privacy practices, you can:
- Contact our Privacy Officer using the details above
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Visit www.oaic.gov.au for more information